Faced with a problem shrouded in unknowns, the root cause is often complicated and the solution unclear. These so called ‘wicked problems’ can benefit from a healthy dose of design thinking. But what is design[…]
Typically, we think we’re better at solving problems than we are. Our efforts are sabotaged by our own cognitive biases. These can be overcome if we follow a disciplined method. But how might we do that? What tools can we use to be better at solving problems?
Why do IT users ignore or bypass the rules and carve their own Digital desire paths? What can we learn from these users? How can we harness the power of Shadow IT?
Today I’m advocating that we stop with the jargon. Start using simpler words. Try making our sentences shorter. Let’s use more plain English.
GDPR is a hot topic right now. But what is it? Why is it the cause of a lot of panic. Should we be trying Lean Data?
This is a question that is unlikely to be at the forefront of your minds. But should it be? Could these sixty year-old ideas be what we need – a framework to drive our own ideas, improvements, and transformation?
Creating responsive websites leaves us facing some sizeable challenges. Near the top of this list is working out how to design experiences that feel consistent and are optimised for whatever the deice. One method that can[…]
The term ‘Responsive’ gets used a lot. But what actually is it and why should we care? What’s wrong with what we already have and why do we need to update our website? What is[…]